ËIJ»ÏñÂÛ̳

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Business and Management Studies

Overview of Business and Management Studies

This submission presented seven impact case studies carried out by 96 members of staff from the Centre for Enterprise and Economic Development Research (CEEDR) and the Departments of Accounting and Finance; Marketing, Branding and Tourism; Economics; and Management, Leadership and Organisations at ËIJ»ÏñÂÛ̳ University.

  • REF 2021 Impact Case Studies

    • Improving the treatment of Black and Minority Ethnic (BME) staff in the NHS

      The impact we achieved

      Society continues to face the urgent issue of how to tackle race discrimination by employers. Through this research, we have successfully proposed replacing existing voluntary approaches to race discrimination in the NHS with a strategy of data-driven accountability and regulatory scrutiny. This has led to large-scale changes throughout the NHS.

      These research impacts on NHS policy flowed most immediately flowed from:

      • Roger Kline’s highly-influential 2014 report ‘The Snowy White Peaks of the NHS’, showing under-representation of Black and Minority Ethnic (BME) NHS staff at senior levels
      • Introduction in 2015 of a NHS Workforce Race Equality Standard (WRES) designed by Kline that drove sustained, large-scale NHS action on race discrimination
      • Integration of the WRES into Care Quality Commission inspections.

      The implementation of the WRES in turn impacted on BME staff in the NHS through:

      • Improved likelihood of being appointed from shortlisting
      • Greater number appointed at senior/Board level
      • Reduction in the likelihood of disciplinary action
      • Adoption of an equality standard by all NHS professional regulators, for example Nursing and Midwifery Council and General Medical Council
      • Action on bullying.

      The research behind it

      Research at ËIJ»ÏñÂÛ̳ University on developing and safeguarding worker rights, including health and safety, the enforcement of the national minimum wage and whistleblowing, has demonstrated the shortcomings in voluntary approaches to changing workplace behaviours. Roger Kline’s research on solutions to this problem identified an approach using data-driven accountability linked to contractual compulsion and regulatory scrutiny. This approach was developed in the light  of trade union  and  HR  services’ failure  to  address the challenges facing staff within  the  culture  of  the  NHS.

      The findings of this analysis underpinned further research, leading up to the ‘The Snowy White Peaks of the NHS’ and the WRES. Subsequent research by Kline and others has included analysis of the substantial financial cost of bullying and harassment to the NHS in England which disproportionately impacts BME staff, and an investigation into the disproportionate referrals of some groups of doctors, notably BME doctors, to the General Medical Council.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      The research team at ËIJ»ÏñÂÛ̳ included Roger Kline, Professor Philip James, Professor Richard Croucher, Professor David Lewis, Dr Ian Roper and Professor Suzan Lewis.

      Partners and collaborators include NHS England, Care Quality Commission, General Medical Council, Nursing and Midwifery Council and the Professional Standards Authority.

    • Transformation of the Financing and Support for Early Stage SME Innovation

      The impact we achieved

      Small and medium enterprises (SMEs) – from start-ups to rapid scale-up businesses – contribute hugely to the UK economy. The challenge of addressing these enterprises’ access to finance for innovation has become central to UK economic policy.

      Our research has demonstrated the significant role that public co-finance venture capital can play in meeting early-stage funding gaps for potential high growth and innovative SMEs. This has impacted the economy and innovation in two areas:

      • Expansion in scale and scope of public co-finance venture capital provision – resulting in new funds such as the £25m London Co-investment Fund for Series A commercialisation and the £400m UK Treasury uplift of investment into the British Business Bank’s (BBB) flagship Enterprise Capital Funds, which have since assisted several hundred potential high growth (PHG) UK SMEs.
      • Creation and development of more effective innovative SME finance schemes. Here, examples include our early evaluations of the BBB Angel Co-Fund and Innovate UK (IUK) Investment Accelerator Pilot, with both programmes subsequently gaining multi-million pound additional public funding and focusing more on UK regional development for levelling-up – leveraging hundreds of millions of private investment into several hundred PHG UK SMEs.

      The research behind it

      Analysis of the growth needs of SMEs, particularly in relation to access to finance, has been central to the work of the Centre for Enterprise and Economic Development Research (CEEDR) at ËIJ»ÏñÂÛ̳ for over 25 years. 
      Their findings from multiple studies identified what SME finance schemes needed to address:

      • Role of public co-finance venture capital – including its positive impact, the imbalance between supply and demand and the importance of developing greater regional finance access across the UK
      • Issues to inform their development – including finance demand and SME investment readiness, lack of integration between funding streams and improving targeting for green finance support – CEEDR advised BEIS on the establishment of their £20m Clean Growth Fund.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      The research team at ËIJ»ÏñÂÛ̳ included Dr Robyn Owen (previously Baldock), Professor David North, Dr Suman Lodh and early career researchers such as Dr Maja Savic and Dr Theresa Harrer.

      The team worked with BBB, BEIS, IUK, London’s Mayor, Greater London Authority and Local Enterprise Partnership and Oxford Innovation.

      Read the PDF of the case study submission

    • Improving the protection of whistleblowers

      The impact we achieved

      Research led by Professor David Lewis has been vital in the transformation of the protection available to whistleblowers both nationally and internationally. Between 2014 and 2020, his work further raised the public profile of the significance of whistleblowing, advancing human rights and justice, with particular impact on two areas:

      • Changed employer practice on whistleblowing in large public and private sector employers, including the NHS and the Garda (the national police service of the Republic of Ireland). The introduction of codes of practice  drawing on Lewis’ work shifted mechanisms of corporate and organisational accountability in respect of whistleblowing and improved employment protection for millions of workers
      • Evidence-led reshaping of legislation internationally to protect whistleblowers, including the development of a new EU directive in 2019, covering the 27 EU member states and influencing legislative development across a wider number of countries in the Council of Europe.

      The research behind it

      Our Business School has spearheaded research on whistleblowing since the 1990s, with Lewis developing a body of research which has made major contributions to promoting employer good practice and shaping government legislation and guidelines. This impact is underpinned by findings from Lewis’ various research projects, and critical reviews, including:

      • Analysing employer practice in relation to whistleblowing, focusing on public sector  procedures and the practice of the FTSE top 250 companies
      • Evaluating institutional frameworks for protecting whistleblowers and responding to their concerns, including the role of trade unions
      • Considering whether whistleblowers could be better protected in the UK if whistleblowing was treated as a protected characteristic under the Equality Act 2010
      • Comparing the impact of the UK statutory provisions on whistleblowing with those in other jurisdictions. Assessing the value of international official guidelines on whistleblowing procedures
      • Commissioned studies, presentations, and evidence to businesses, governments and other bodies by Lewis have also provided an evidence base for the introduction of corporate and legal initiatives in many countries.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      Hosted at ËIJ»ÏñÂÛ̳ by Professor David Lewis since 2009, the International Whistleblowing Research Network (IWRN) – which now comprises over 200 researchers, practitioners and policymakers from across the world – has encouraged networking and dissemination of research and good practice.

      Read the PDF of the case study submission

    • Detecting and improving the recovery of unpaid wages

      The impact we achieved

      Since 2005, a programme of research conducted by researchers in our Business School has explored issues of unlawful under- and non-payment of wages and the challenges of effective regulation in low paid sectors of the labour market, addressing the scarcity of research in Britain into the under- and non-payment of wages.   The wage theft issue has been made more visible through our research.  Our work has contributed to a fairer and more equitable society by advancing arrangements for the enforcement of workers’ rights. Its key impacts are:

      • Raising political, public and media debate on these issues and stimulating further policy-oriented research on under- and unpaid wages.
      • Influencing government policy on employment rights enforcement, which directly benefitted over 2 million of Britain’s lowest paid workers. The need for a unified Directorate of Labour Market Enforcement has been informed by the research.

      The research behind it

      Our research has produced robust evidence on the scale of the issue of the non-payment of wages by employers, amounting to £3.1 billion annually. Findings and recommendations from our work have directly informed government employment rights enforcement policy. Oganisations seeking to advance the interests of vulnerable workers have also used our findings, raising public debate on the issue. This impact resulted from underpinning research on:

      • National Minimum Wage enforcement and its impact on low paying sectors and the recovery of underpaid arrears
      • Supply chain regulation
      • Migrant workers in the shadow economy
      • Employment rights enforcement, unpaid wages recovery and the different business models pursued by employers some of which are based on strategies of systematic non-compliance with workers’ rights
      • Employment issues of young people in full-time study.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      Our research team included Nick Clark, Professor Philip James, Professor Richard Croucher, Eva Herman, and Professor Brad Blitz.

      We collaborated and engaged across sectors, including with academia, numerous trade unions (including Unite and GMB), NGOs, the Gangmasters and Labour Abuse Authority, the Low Pay Commission and providers of legal advice providers (e.g. Citizens’ Advice Bureau and Thompsons Solicitors).

      Read the PDF of the case study submission

    • Creating and Growing Social Enterprise

      The impact we achieved

      Social enterprises in the UK and internationally face major challenges to their establishment, survival and growth. Research undertaken by our Centre for Enterprise and Economic Development Research (CEEDR) resulted in changes to practice and public policy, enabling growth of the social enterprise sector and generating impact in three ways:

      • Informing and influencing government policy to help social enterprises grow and to construct more diverse and socially inclusive city economies in the UK (particularly in relation to public service mutual) and internationally, for example through the EU Social Business Initiative
      • Encouraging Social Enterprise (SE) start-ups and strategic change through online courses, training, and in-depth consultancy/advice. CEEDR’s open online courses had over 50,000 registrations between 2016-2020 with an impact evaluation showing 1,945 new social enterprises were attributable to course participation
      • Improving the services provided by SE providers, specifically in relation to financial support and service design and delivery, supporting their growth and promoting wider socially inclusive development.

      The research behind it

      Since 2005, a series of research projects within CEEDR in ËIJ»ÏñÂÛ̳ University’s Business School have made a significant contribution to understanding how social enterprises grow and how support provision is best designed and organised. Our early research on strategic change in SE focused on concerns regarding lack of growth exhibited by many small enterprises. This has been further developed since 2016 by ËIJ»ÏñÂÛ̳ researchers working with the international Centre for the Understanding of Sustainable Prosperity (CUSP), as well as through 18 further relevant contract research projects in collaboration with non-academic partners and commissioning bodies, including the Government Office for Civil Society at DCMS. The impact of this programme of research was underpinned by key findings on:

      • Management for start-up and strategic change
      • Managing innovation -detailed analysis of SE innovation processes
      • Financing SE
      • The role of public policy in supporting the growth of the SE sector.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      Our research team consisted of Professor Fergus Lyon, Dr Ian Vickers, Dr Leandro Sepulveda , Dr Sara Calvo, Dr Robyn Owen (previously Baldock), and Dr Bianca Stumbitz.

      Some of the research was undertaken in collaboration with academic partners, social change and community interest organisations, and governmental bodies.

      Read the PDF of the case study submission

    • Encouraging adoption of the Living Wage by employers

      The impact we achieved

      The introduction of a Living Wage (LW) is recognised within public debate as an important mechanism to address problems arising from low wages and rising social inequality. Our research on the adoption and implementation of the LW by employers has shifted debate nationally and internationally, resulting in the following key impacts:

      • Heightened awareness of the benefits of the LW in public debate and contribution to a significant increase in LW accreditations, and workers receiving an uplift in wages in the UK and New Zealand
      • Improvements in business practice, including informing staff development within Living Wage advocacy organisations, improving a leading benchmarking tool for socially responsible business to inform and monitor their LW performance, and facilitating the expansion of the LW across the operations of a leading international workplace and facilities management company
      • Influence on the agendas, actions and policies of bodies including national and local governments.

      The research behind it

      Research at our Business School on this topic started in 2005 with a study of the historic introduction of the National Minimum Wage in the UK, a hotly-debated initiative.  This was followed by a stream of research into the ethical and social responsibility of business. The growth of low-wage jobs and absence/very low levels of legally binding minimum wages led civil society organisations in several economies (including UK, Canada, Ireland, USA) to urge employers to implement a LW rate calculated on ‘basic living costs’. However, the advancement of this agenda was hindered by the lack of robust research evidence into the impact of LW on businesses. Working with the University of Liverpool, ËIJ»ÏñÂÛ̳ addressed this problem through a programme of research starting in 2014 into the adoption of the voluntary LW by organisations. The research was innovative in its attention on the impacts of LW at an organisational level, and its particular focus on small and medium-sized enterprises. Our findings and insights enabled campaigning organisations nationally and globally to produce a robustly evidenced case with which they engaged with employers, national and local governments and intergovernmental organisations to promote LWs. Our research provided evidence on:

      • Employer motivations
      • The affordability of adoption of the LW
      • The benefits of LW adoption for organisations and their employees
      • Good practice with regard to LW implementation.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      Our research team consisted of Dr Andrea Werner, Professor Richard Croucher, and Professor Marian Rizov.

      Dr Werner worked together with Dr Ming Lim (University of Liverpool) for the programme of research into the adoption of the voluntary LW by organisations.

      Read the PDF of the case study submission

    • Extending Maternity Protection and Reproductive Rights at Work in the Global South

      The impact we achieved

      Reproduction and employment issues are increasingly prominent in discussions about inclusive development, particularly since the launch of the UN Sustainable Development Goals. However, there is a scarcity of knowledge around maternity protection and sexual and reproductive health rights, particularly within small and medium-sized enterprises and informal economy workplaces in low and middle-income countries in the Global South.

      Across nine projects, we addressed this scarcity and made an impact through:

      • Shaping advocacy messages about maternity protection and breastfeeding at work
      • Influencing national policy and workplace strategies in Ghana, South Africa and Malaysia
      • Improving workplace practice at a firm level.

      The research behind it

      Researchers in the Business School’s Gender and Diversity Research Cluster established:

      • Maternity protection and sexual reproductive health workplace rights can be affordable and provide substantial firm-level and societal benefits
      • The feasibility and affordability of some low-cost supports, like breastfeeding and informal childcare support
      • Diverse approaches that consider cultural, political and economic factors are required at a national level
      • There is a lack of awareness of employees’ rights and employers’ duties that acts as a barrier.

      The people involved at ËIJ»ÏñÂÛ̳ and beyond

      The research team at ËIJ»ÏñÂÛ̳ included Dr Bianca Stumbitz, Dr Lilian Miles, Professor Suzan Lewis, Dr Tim Freeman and Professor Fergus Lyon.

      They worked with international organisations including International Labour Organisation, World Health Organisation, United Nations, British Academy and British Council and UNICEF.

      Read the PDF of the case study submission


      Photo of a public sector worker in Ghana, from our fieldwork

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